Refund Policy

1. Cancellation Before Vignette Activation

You may cancel your order and receive a full refund if:

• The request is made at least 12 hours before the vignette start date.
• The vignette has not yet been submitted for registration.

To cancel, email [email protected] from the address used during purchase.

2. Refund After Registration

Our Error

If we made an error during registration (wrong plate number, wrong dates, wrong country), you are entitled to a full refund including the service fee.

Customer Error After Activation

If the vignette was registered with data you provided and later found incorrect, we cannot guarantee a refund. We will attempt to correct the data through official channels where possible.

Force Majeure

If registration fails due to a system outage at the toll operator, we will offer a full refund or re-registration at no extra cost.

3. How to Request a Refund

• Send a clear cancellation request via email to [email protected] from the email address used to place the order.
• Include your order ID and reason for cancellation.
• We will respond within 24 hours.

4. Refund Processing Timeline

• Review and Decision: Within 24 hours of receiving your request, we will review and confirm eligibility.
• Payment Processing: Approved refunds are processed within 5–10 business days via the original payment method.
• Confirmation: You will receive an email confirmation when the refund has been processed.

5. Contact for Refund Inquiries

For all queries related to cancellations and refunds, contact us at [email protected]. Please contact us first so we can review and resolve your request promptly.

Standard Processing Time: Refunds are typically processed within 5–10 business days after approval.